Wyvernclaw Academy
Purveyors of Magical Education and Enchanted Artifacts
Support
Read the Manuals!
Why are we such sticklers about the manual?
We want to provide good service to our customers. Not good service, excellent service.
Our products are thoroughly tested before release, so bug discoveries are a pretty rare occurrence. Most support questions have to do with misunderstandings about usage or a need for clarification on features.
Most of the information you'll ever need about a product is contained in the manual, or on the online manuals we're putting online. Reading these manuals are essential to using our products, which are often complex and multi-featured.
We spend a goodly amount of time writing these manuals so that customers have the information they need to use our products and services.
In order to provide full customer service to those with valid questions not covered in the product manual, we need to ask that customers please read the manuals BEFORE submitting support requests, so that our staff can take the time to answer valid questions without getting bogged down with questions that could be answered by flipping through the manual.
We want to provide good service to our customers. Not good service, excellent service.
Our products are thoroughly tested before release, so bug discoveries are a pretty rare occurrence. Most support questions have to do with misunderstandings about usage or a need for clarification on features.
Most of the information you'll ever need about a product is contained in the manual, or on the online manuals we're putting online. Reading these manuals are essential to using our products, which are often complex and multi-featured.
We spend a goodly amount of time writing these manuals so that customers have the information they need to use our products and services.
In order to provide full customer service to those with valid questions not covered in the product manual, we need to ask that customers please read the manuals BEFORE submitting support requests, so that our staff can take the time to answer valid questions without getting bogged down with questions that could be answered by flipping through the manual.
03/15/10
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